Wholesale Login  | 

 
Help & Info
Retailer Locator
Customer Service
Contact Us
FAQ's
Returns
Shipping Info
My Account
Track Order
Wishlist
About Oré
Our Story
Philanthropy
Team Oré
To the Trade
As Seen In
Catalogs
Trade Events
Wholesale Login
Representatives
Wholesale Terms
Returns & Exchanges

Returns & Exchanges

Thank You for Buying Oré Originals Products

Our goal is 100% happiness with our products and we want you to love what you bought. If you aren't satisfied, you may return or exchange merchandise purchased directly from us in its original, unused condition and packaging within 10 days of receipt.

Returns and Exchanges

We accept returns or exchanges less the original shipping costs and we only accept returns of purchases made directly from us.

Items Must be Returned in Their Original Condition

Returned items must be in the condition originally received with original packaging intact and (in the case of wholesale returns) must not include price stickers. Items not returned in their original condition are subject to a 20% restocking fee.

Refunds

Refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. Refunds are issued within 30 days of returned product receipt.

Exchanges

Exchanges will be issued for the original purchase price. If we shipped in error, your exchanged items(s) will ship for free.

Sale Item Return Policy

All sale merchandise is sold at final sale, no returns or exchanges will be accepted.

Damages or Defective Merchandise

Please notify us immediately upon receipt of any damaged or defective merchandise by calling our toll-free number 800-367-2675. Any and all claims must be made within 10 days of receipt of merchandise.

Transit Damage Claims

Damages arising from transit must be submitted to the transit company within 7 days of receipt. Be sure to retain the merchandise and its original shipping carton to verify damages arising from transit.

Concealed Damage Claims

Please inspect your merchandise carefully upon receipt and report any problems to Customer Service within 10 days of receiving your order. We will issue a Return Merchandise Authorization Number (RMA#) if we would like to have the merchandise returned for inspection.

How to Return Merchandise Shipped within the U.S.

To return or request exchange of merchandise, click here to fill out our returns form and fax it to (562) 961-3305 or email it to returns@oreoriginals.com . For faster processing, include a copy of your original order or invoice. Our returns specialist will be in touch with you as soon as possible to clarify next steps. After you have received confirmation from our Returns Department, securely repack merchandise with copy of the returns form and send via a traceable method to:

Oré Returns Department
1357 Coronado Avenue
Long Beach, Ca. 90804 USA

Canadian and Other International Returns

All sale merchandise is sold at final sale, no returns or exchanges will be accepted.

We Appreciate Your Patience and Clarity Regarding Your Return Issue

We hope to make your return as simple and as quick to process as possible. Our goal is to improve the quality of our products and service through your constructive feedback. Please let us know by filling out our customer feedback form. Thank you!

FooterDottedLine
Help & Info
Retailer Locator
Customer Service
Contact Us
FAQ's
Returns
Shipping Info
About Oré
Our Story
Philanthropy
Team Oré
Wholesale Account
Track Order
Wishlist
Express Order
Account Statement
Invoice History
To the Trade
As Seen In
Catalogs
Trade Events
Representatives
Wholesale Terms
  • facebook
  • pinterest
  • camera
© 2014 Oré Originals, Inc. All Rights Reserved | Terms and Conditions | Privacy Policy | Site Map
Verisign This site chose Verisign SSL for secure
e-commerce and confidential communications.